Quality Events and CAPA in Matrix Quality

Log, investigate, and resolve every quality issue in one place — with a complete, timestamped audit trail.

The challenge
Our solution

Core capabilities

Everything you need to manage quality events from first report to closure.

Configurable event modulesUse a single Quality Event module for all issue types, or create dedicated modules per event category. Configurable to match how your organisation works.

  • Type-based differentiation within one module

  • Separate modules for deviations, NCRs, OOS, complaints

  • Flexible workflow steps per module type

Investigation and CAPA managementAssign investigations, track root cause analysis, and link corrective and preventive actions directly to the originating event.

  • Assign investigations with due dates

  • Link CAPAs to triggering events

  • Track escalations and closure evidence

Complaint handlingManage customer complaints from receipt through investigation and resolution with a full audit trail and regulatory reporting support.

  • Complaint intake and triage

  • Investigation workflow with evidence tracking

  • Regulatory reportability assessment

Complete audit trailEvery change, approval, and status update is automatically logged with user identity and timestamp — ready for any inspection.

  • Immutable event history

  • User-attributed actions and approvals

  • Exportable audit reports

Hear from our customers

Roche

Matrix Quality gives us a single, validated system for our entire quality process. Audits that used to take weeks of preparation now take days.

Quality Director, Life Sciences Company

Matrix One is trusted by 500+ Life Sciences & Medical Device Companies