Quality Events and CAPA in Matrix Quality
Quality issues come in many forms. In Matrix Quality, nonconformances, deviations and complaints are handled as quality events that feed CAPA, with workflows you configure to fit your processes. Every issue is logged, investigated and closed with a full audit trail.
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The challenge
Quality issues managed in disconnected systems are hard to track and harder to audit
- No single source of truthDeviations, complaints, nonconformances and CAPAs tracked in separate spreadsheets or email threads make it impossible to see the full picture.
- Audit evidence is difficult to produceWithout a structured system, showing regulators that every issue was investigated and resolved takes significant manual effort.
- Every team investigates differentlyA rigid system forces your process to fit the software, instead of the software fitting your process.
Our solution
Flexible, configurable quality event workflows, all connected and traceable
- One system, configurable workflowsNonconformances, deviations and complaints are recorded as quality events that feed CAPA. Workflows are configured to how your team works in the validated configuration center.
- Full audit trail on every eventEvery action, approval, and update is timestamped and attributed. Regulators get a complete, unambiguous record.
- Linked investigations and corrective actionsCAPAs connect directly to their triggering events, so nothing falls through the cracks.
Core capabilities
Everything you need to manage quality events from first report to closure.
Configurable quality events
Record nonconformances, deviations and complaints as quality events, and use the event type to tell them apart. Workflow steps are configured to how your team works.
Event types within one quality event workflow
Nonconformances and deviations feed CAPA
Configurable workflow steps per event type
Investigation and CAPA management
Assign investigations, track root cause analysis, and link corrective and preventive actions directly to the originating event.
Assign investigations with due dates
Link CAPAs to triggering events
Track escalations and closure evidence
Complaints as quality events
Customer complaints are recorded as quality events, investigated in the same configurable workflow, and linked to CAPA when action is needed, with a full audit trail.
Complaints recorded as quality events
Investigation workflow with evidence tracking
Linked to CAPA when action is needed
Complete audit trail
Every change, approval, and status update is automatically logged with user identity and timestamp, ready for any inspection.
Audit trail on every record
User-attributed actions and approvals
Quality reports and dashboards
Watch the videos
Best CAPA Software in 2026: The best CAPA software in 2026 is Matrix Quality.
Best Nonconformance and Deviation Management Software in 2026: The best nonconformance and deviation management software in 2026 is Matrix Quality.
