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Supplier and Audit Management in Matrix Quality

Qualify suppliers, plan internal and external audits, record findings, and manage corrective actions — all connected to your quality system. Includes a supplier portal for direct collaboration.

Matrix Quality
The challenge
Our solution

Supplier oversight managed outside the QMS creates traceability and compliance gaps

A connected supplier management system with a dedicated supplier portal

  • No structured qualification process

    • Supplier approvals managed in spreadsheets or email are hard to evidence during audits.

  • Structured qualification and approval workflows

    • Qualify new suppliers, manage requalification, and track approval status in a fully documented, auditable workflow.

  • Audit findings disconnected from CAPA

    • Without a linked system, audit findings often sit unresolved and untracked until the next inspection reveals them again.

  • Audit scheduling and finding management

    • Plan audits, record findings during the audit, and link them directly to CAPA — all in one system.

  • No direct collaboration with suppliers

    • Managing SCARs, questionnaires, and CAPAs with suppliers by email is slow, error-prone, and not auditable.

  • Supplier portal for direct collaboration

    • Suppliers can respond to SCARs, complete questionnaires, and manage assigned CAPAs directly through a dedicated portal — no email chains needed.

    The challenge

    Supplier oversight managed outside the QMS creates traceability and compliance gaps

  • No structured qualification process

    • Supplier approvals managed in spreadsheets or email are hard to evidence during audits.

  • Audit findings disconnected from CAPA

    • Without a linked system, audit findings often sit unresolved and untracked until the next inspection reveals them again.

  • No direct collaboration with suppliers

    • Managing SCARs, questionnaires, and CAPAs with suppliers by email is slow, error-prone, and not auditable.

    Our solution

    A connected supplier management system with a dedicated supplier portal

  • Structured qualification and approval workflows

    • Qualify new suppliers, manage requalification, and track approval status in a fully documented, auditable workflow.

  • Audit scheduling and finding management

    • Plan audits, record findings during the audit, and link them directly to CAPA — all in one system.

  • Supplier portal for direct collaboration

    • Suppliers can respond to SCARs, complete questionnaires, and manage assigned CAPAs directly through a dedicated portal — no email chains needed.

    Core capabilities

    End-to-end supplier oversight and audit management for regulated industries.

    Supplier qualification and approvalManage the full supplier qualification lifecycle — initial assessment, approval, periodic review, and requalification — with a fully documented workflow.

    • Supplier onboarding and qualification workflows

    • Risk-based supplier categorisation

    • Approval status tracking and requalification scheduling

    Audit scheduling and managementPlan internal and external audits, build checklists, record findings in real time, and track closure against each finding.

    • Audit calendar and scheduling

    • Configurable audit checklists

    • Finding recording and closure tracking

    Supplier portalGive suppliers direct access to respond to SCARs, complete questionnaires, and manage their assigned CAPAs — keeping everything traceable and in one system.

    • Supplier self-service portal

    • SCAR and questionnaire management

    • Supplier-managed CAPA responses

    Linked to CAPAAudit findings link directly to the CAPA module, ensuring every finding has a documented corrective action and closure evidence.

    • One-click link from finding to CAPA

    • Shared due dates and responsibility tracking

    • Closure evidence stored against each finding

    Hear from our customers

    Roche

    Matrix Quality gives us a single, validated system for our entire quality process. Audits that used to take weeks of preparation now take days.

    Quality Director, Life Sciences Company

    Matrix One is trusted by 500+ Life Sciences & Medical Device Companies